Update on Traveling & COVID-19

Dear beloved Guests,

We would like to thank you for not giving up on your holiday dreams during this global crisis caused by the coronavirus pandemic. Your faith, loyalty and support are precious to us and we are doing anything we can to ensure your safety during your stay at Hera Hotel.

We would like to inform our valued guests that we are regretfully obliged to postpone our opening date till the beginning of June, adhering to the Greek government announcement to suspend the operation of all hotels and resorts, in an effort to prevent the spread of COVID-19.

Meanwhile, we’ll be doing our best to stay positive and prepare our hotel for your future stay. Your safety and security, as well as your satisfaction, is a matter of urgency for us. As coronavirus (COVID-19) is spreading and appears to evolve we are committed to ensuring your travel arrangements with flexibility.

Helping You Reschedule
We truly understand that due to the prevailing circumstances you may be feeling unsure about your travel plans. To help you reschedule, we are making additional adjustments to our booking policies, giving you more space and flexibility to secure your holidays in our beautiful city.
Consequently, we promise to do our utmost to assist you to postpone your holidays or to help you with unforeseen issues within the time period that circumstances require.
If you have booked your stay directly through our website or our reservations team, you may rebook your stay and get benefited from a Loyalty discount and upgrade (subject to availability) without any fees apart from the rate difference according to the period. Most of our rate plans have a really flexible cancellation policy, of 48 hours’ prior to your arrival date. 
In case of reservation in a non-refundable rate plan, you can rebook your stay in a future date within 2020 or 2021. You do not have to decide the dates in advance. We will provide you with an 18- month voucher, where you can use it as soon as you feel more confident to rebook. If you have booked your stay through your travel agent or an online travel agency, you are kindly requested to contact your provider directly and they will be able to assist you with your request.

Health & Safety Measures
Our priority and greatest concern is the health, safety, and well-being of our guests and staff. We have taken all the necessary precautions and measures, adhering to the regulations of the World Health Organization, the Greek Ministry of Health, and local authorities. 

    • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.
    • We will continue to adjust the food and beverage service in accordance with current food safety recommendations.
    • We have increased the deployment of antibacterial hand sanitizers.
    • We support and follow the guidelines and recommendations of local and health authorities

We look forward to welcoming you to Hera Hotel at your earliest convenience and offer you the holidays you are dreaming of during these turbulent times.

Until then, stay safe and healthy!

Warm regards,
Hera Hotel team
Falirou 9, 11742, Acropoli, Athens, Greece
Τ: +30-210-9236682, +30-210-9235618
F : +30-210-9238269, E-mail:info@herahotel.gr
Business number: MHTE 0206Κ014Α001400
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