Update on Traveling & COVID-19

Dear beloved Guests,

We would like to thank you for not giving up on your holiday dreams during this global crisis caused by the coronavirus pandemic. Your faith, loyalty and support are precious to us and we are doing anything we can to ensure your safety during your stay at Hera Hotel.

We are doing our best to stay positive and prepare our hotel for your future stay. Your safety and security, as well as your satisfaction, is a matter of urgency for us. As coronavirus (COVID-19) is spreading and appears to evolve we are committed to ensuring your travel arrangements with flexibility.


Helping You Reschedule
We truly understand that due to the prevailing circumstances you may be feeling unsure about your travel plans. To help you reschedule, we are making additional adjustments to our booking policies, giving you more space and flexibility to secure your holidays in our beautiful city.
Consequently, we promise to do our utmost to assist you to postpone your holidays or to help you with unforeseen issues within the time period that circumstances require.
If you have booked your stay directly through our website or our reservations team, you may rebook your stay and get benefited from a Loyalty discount and upgrade (subject to availability) without any fees apart from the rate difference according to the period. Most of our rate plans have a really flexible cancellation policy, of 48 hours’ prior to your arrival date. 
In case of reservation in a non-refundable rate plan, you can rebook your stay in a future date within 2020 or 2021. You do not have to decide the dates in advance. We will provide you with an 18- month voucher, where you can use it as soon as you feel more confident to rebook. If you have booked your stay through your travel agent or an online travel agency, you are kindly requested to contact your provider directly and they will be able to assist you with your request.
 
GENERAL GUIDELINE
   
Physical Distancing. Guests will be advised for physical distancing at least 1.5m away from other groups of people not traveling with them while standing at reception, using elevators or circulating around the property. Restaurant and lounge tables will be arranged to ensure appropriate distancing.

Employees will be reminded not to touch their faces, keep physical distancing at least 1.5 m away from guests and other employees.

Hand sanitizer dispensers, will be placed at hotel entrance, room floors, reception, business center, restaurants & public WC.

All lobby and restaurant areas will have to be open constantly for air circulation.

Thermal controls. Regular thermal controls to all employees.  In case of a temperature over 37c will be asked to go home.

Medical Kit. A complete medical kit will be available which will contain disinfectant/wipes for surface cleaning Tissues,  masks, gloves, protective apron all disposable, Full-length long-sleeved gown.

Meeting Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and event rooms by state recommendations. Buffet style food service will be suspended and replaced by alternative service styles.

Back of the House. Frequency of cleaning and sanitizing will increase in main back of house areas with an emphasis on the employee entrances, uniform rooms, employee restrooms & offices.

Front of the House Signage. Health and hygiene reminders throughout the property including the proper way to wear and handle face masks, hand washing, distancing and usage of sanitizer dispenses.

Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear and handle face masks, usage of gloves, wash hands and avoid touching their faces.
 
GUEST EXPERIENCE
 
• Check-in time: 15h00 & Check-out time: 11h00 in order to secure deep in room cleaning

• Credit card as a payment of method will be recommended.

• Display of main sanitation and health program such as physical distancing, elevator usage etc

• Key cards will be provided by front office. All key cards will be sanitized and placed within the key card folder.

• Luggage services will not operate.

• Guest elevator will be sanitized on a regular basis. No more than one guest will be permitted to enter the elevator unless they are family related or same party.

Front Office

• Protective screen is installed at the front desk between guests & hotel staff

• Room keys will be disinfected 

•  Masks, & gloves will be available to guests upon request

• Physical distancing will be applied on all lobby area.

Food & Beverage

• Buffet breakfast will be temporarily suspended. Breakfast will be served A la carte and/ or individually packaged breakfast boxes.

• Breakfast and restaurant outlets will be by appointment.

• Napkins will be replaced by one usage napkins.

• Tables to be utilized with appropriate distance between each family or travelling party.

• In-Room service will be provided. Request that guests notify once they’ve completed their meal and place their tray of their rooms for pick up. 

• Service & Beverage stations will be frequently sanitized

• Dining tables, bar tops and stools & chairs will be sanitized after each use

• Kitchen outlets will be deep cleaned & sanitized at least once per day
 
CLEANING PROTOCOLS
   

• Our cleaning products, follow protocols which meet the government guidelines and are approved for use against viruses & bacteria.

• Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces, such us, front desk, elevators, floor handles, public bathrooms, room keys, stair handrails, dining surfaces & seating areas. 

• It is recommended to all guests the usage of  in-room WC and not public ones.

• Cleaning and sanitizing protocols are used to clean guest rooms. Attention to high-touch items, including telephone, tv remote controls, toilet seats, handles, light switches, A/C panels, luggage racks & Bins.

• All in room stationary, guest directory and pens will be removed.

• Guests will be asked upon check in if daily housekeeping will be needed.

• All Bed linen & towels will be changed upon guests’ requirements and washed at high temperatures as per official guidelines.

• Stocked Mini Bars will be suspended. Available options upon request.

• A/C cleaning according to official guidelines
 
EMPLOYESS RESPONSIBILITIES
 
• Personal hygiene and frequent handwashing with soap is vital.

• All employees will receive training on COVID-19 safety and sanitation protocols.

• All employees will be provided with gloves, mask or/and face shield and will be required to wear them while on duty. 
 
SUPPLIERS & PARTNERS
 
• All partners and suppliers of goods & services should follow similar Health & Safety measures

• All goods will be delivered on a designated receiving area 


 
 
HERA HOTEL Athens
Falirou 9, 11742, Acropoli, Athens, Greece
Τ: +30-210-9236682, +30-210-9235618
F : +30-210-9238269, E-mail:info@herahotel.gr
Business number: MHTE 0206Κ014Α001400
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